Returns

You can return a product ordered via the online shop within 14 days. See the information under Cancellation.

The return labels are not automatically included with the parcel. Returns for small parcels and parcels (not bulky goods) within Germany are free of charge. Simply send us a message to info@liteventure.de and we will send you a label for the free return by email.

This also applies if something is wrong with your item: Get in touch with us right away and we'll find a quick solution.

We also try to minimise resources and costs incurred by shipping. If you are not sure whether your desired product meets your requirements - call us before ordering! We know all our products well and will be happy to advise you!

Return costs regulation for Germany
We bear the direct costs of returning the goods if the return is made within Germany and can be sent via standard shipping.

Return labels
Without prejudice to statutory rights, free return labels are provided for returns within Germany. When using these return labels, the return is free of charge. The return label will be provided by e-mail upon request. The return will be delivered to a parcel shop of the respective provider in Germany.

Returns from other countries
Please send us your return with a provider of your choice after prior registration via the email info@liteventure.de to the address:

Lite Venture
Gewerbepark Breisgau
Breisgau Ring 3
79427 Eschbach