Shipping of bulky goods

We also ship hardboards, kayaks and surf skis. The products are carefully checked by us before dispatch and then packed very well so that they are safe on their long journey to you.

We first use cushioning materials and then robust cardboard(safety box). We try to use resource-saving packaging and therefore also use materials that have already been used - provided they are clean.

Costs

The flat rates we quote for shipping costs are not the actual price. This is charged individually by the shipping company according to the daily price and delivery address and is on average 50% higher than the flat rate we quote. We therefore cover half of the costs. Delivery to islands is excluded, here we ask the price for delivery individually.

49 € SUP hardboards, for divisible kayaks and for fishing kayaks within Germany and EU except islands

99 € kayaks up to 550 cm in length within Germany and Austria (except islands)

149 € Kayaks up to 550 cm in length to other EU countries (except islands)


On request: We offer kayaks / surf skis over 550 cm in length or to other EU countries or islands individually on request.

Questions: +49 - (0)7634 - 3409871 or info@liteventure.de


Delivery time and delivery:

Shipping by forwarding agent takes 2-5 working days within Germany. The shipping company that delivers the parcel to you will contact you by phone 1-2 days before delivery to coordinate the delivery with you. Shipping to other EU countries can take 6 to 10 working days.


Transport insurance

We ship the goods you order insured. This covers any damage that occurs during transport. Check the outside of the parcel for damage on receipt of the consignment. If damage to the packaging is visible, document it with photos before unpacking and ask the delivery person to also record the damage to the packaging. Due to the very good padding and packaging of the goods inside the box, damage usually remains superficial on the box. Damage to the goods themselves must be reported to us immediately after delivery. Please send us photos documenting the damage in detail.

Cancellation and return of bulky goods such as kayaks, surf skis and hardboards

If bulky goods are cancelled, the customer bears the costs for the return shipment. The customer is also responsible for careful and break-proof packaging. The goods will be checked upon receipt. Goods that are not properly packaged and damaged will be refused. We recommend that you take out transport insurance for the return shipment and use the original packaging.
Cancellation of used items is excluded. Various test centres are available throughout Germany for test purposes. In the case of an online order without consultation, we assume that the customer is familiar with the product or, if unsure, has obtained information about its properties at one of the test centres or as part of a test event.

Delivery to Switzerland

It is currently not possible to calculate a flat rate for shipping to Switzerland.
Please send us an e-mail with your enquiry and we will send you a customised quote.

For our Swiss customers who live not far from Basel, we recommend collecting kayaks or higher-priced goods with a net value of €1,000 or more from our shop in the Breisgau business park, just 40 km from Basel, near the A5 motorway at Heitersheim. We issue import forms for VAT refunds.